Frequently Asked Questions

This page will be regularly updated with answers to your most frequently asked questions.

We know there has been a lot of discussion about the information shared so far, and we’re grateful to everyone who has taken the time to engage with us. Through these conversations, we’ve also heard and picked up on some rumours and misunderstandings circulating in the community.

The updated FAQs below aim to address these directly and provide responses to the key points and questions raised during our consultations.

The Proposal

  • No – nothing is finalised. We’re very much at the proposal stage. It’s really important to us, at Raven, that we hear from you, the people living in Preston, that’s why we’ve been asking for your input over the last 12 – 18 months. The feedback we’ve already received from you has helped shape these emerging proposals, and we’ll continue to consult with you as we develop our plans.

    We will listen to what you tell us, and we’ll make changes where we can. Where we can’t make the changes being requested, we’ll talk to you about why that is.

    Our plans aren’t finalised so please do keep engaging with us.

    Before we submit any applications for planning, we’ll hold more engagement events so you can talk to us in more detail about the plans. And you’ll have a further opportunity to comment on the plans, as the Council will consult locally as part of the planning process.

  • To turn our ambitions into reality, we have developed the plans for Preston to a level of detail that allows us to be more confident they are deliverable and affordable.

    This work helps us make sure we can:

    • Deliver real change, not just ideas and aspirations

    • Deliver high-quality homes that ensure we can keep our commitments to rehousing and supporting residents

    • Create plans that are appropriate for the area and will deliver real benefits for all

    • Provide a prioritised list of wider benefits, enabling us to work with our partners to secure funding and begin to deliver changes.

  • No, absolutely not. Raven Housing Trust is a registered housing association and a charity, any surplus money that is made is reinvested in our core business, to provide affordable homes that people need.

    The areas that have been identified for redevelopment have been selected as part of a carefully considered strategy to improve housing quality and sustainability and help ensure we can provide affordable housing in the future. Our decisions are guided by long-term benefits for residents in the area.

  • The homes for redevelopment have been identified following a thorough review. We considered energy performance, maintenance issues and compliance with upcoming regulatory requirements. Whilst we understand those living in these properties might not feel like this is the case; these homes do need significant investment to ensure we can continue to provide good quality affordable housing in these locations into the future.

    Refurbishing these homes to enable them to meet future standards isn’t possible for a number of reasons, including how they were built, their layout and design.

  • There are some garages that are within the site boundaries, such as the garages at Merland Green, Southwark & Merton and Merland Rise. As part of our plans we are looking to redevelop these.

    In addition, there are some garage areas being explored where additional new homes could be integrated into the neighbourhood. These areas have not yet been confirmed as forming part of the proposals and are still at an early stage of consideration. However, we have informed the tenants who could be affected, and if the proposals proceed we will work with them to reprovide garage space where requested and where possible.

  • Early proposals currently being explored include the open area behind the block at 77-99 Marbles Way, which has been identified as a potential location for a small number of new homes. However, this has not yet been confirmed as forming part of the proposals and remains at an early stage of consideration. We have informed the tenants who could be affected and will continue to keep them updated if we proceed.

  • As part of our proposals we’re exploring rebuilding the shops. As it’s early in the process we’re still looking at the options that would create the best shopping and retail space for the community and we want to make sure local shops remain open in the Preston area throughout the development process. Our teams are talking to the individual shop owners to discuss their options with them.

  • No – we are not proposing to build thousands of extra homes.

    Our guiding principle is to ensure there is no loss of affordable homes. Where appropriate, and where it would deliver clear benefits to the community, the proposals include some additional homes that have been introduced sensitively to respect the character of the area. To put this into context, the proposal is to demolish 144 homes, and we are looking to replace them with, in the region of, 220 homes.

    It’s important for us to stress that nothing is finalised, these numbers are not confirmed and form part of an ongoing design and planning process. We want to be transparent and reassure you that we are not planning to build thousands of additional homes in the area. We’ll continue to work with Reigate and Banstead Borough Council’s planning team and engage with the local community.

  • No – we will not be building high rise tower blocks in Preston. All the new builds will be in keeping with current surrounding area.

    Any potential overlooking will be carefully looked at and discussed with the community. It would form part of the planning application process and be subject to planning permission.

  • We’re listening to all the feedback we’ve received from residents over the last 18 months. As you’d expect, we’ve had different views from different people, but many people have commented on wanting more communal and accessible space. We’re really keen to work with the community to look at ways we can help to enhance access to outdoor areas, and consider opportunities to provide additional space for community events and activities, if we can.

  • The new homes in Preston will be delivered in phases across eight to 10 years. Our aim is to increase the number of homes from 144 to approximately 220, but as we’ve said above, these numbers have not yet been agreed - they will be carefully tested through the design stages to ensure they can be delivered in a way that helps meet local housing needs while supporting the existing community. Our commitment is ensure there is no reduction to affordable housing.

    We’re working closely with Reigate and Banstead Borough Council and Surrey County Council on the proposals. Part of the planning process requires developers and housing associations to contribute to a fund that the local authorities can use to direct resources where they’re needed most in the area, for example NHS, schools and transport improvements.

  • Raven does not own all of the spaces that make up our proposals for the renewal of Preston. 

    Some parts of our plans relate to homes, buildings and spaces that we own and manage. For these areas, we have developed more detailed proposals.

    Other elements of our plans relate to wider, more aspirational neighbourhood improvements - addressing issues you raised in your feedback during the previous rounds of consultation. These can only be delivered with the support and funding from our partners, such as Reigate and Banstead Borough Council, Surrey County Council and other service providers. 

    As a result, improvements in these areas cannot be guaranteed immediately and are likely to be delivered in stages over time. However, they reflect our long-term vision for Preston that we have developed in consultation with residents, and will form the basis for us to work with our partners to help make them a reality.

  • We’re designing outdoor spaces to feel safer and more welcoming, with improvements such as better lighting, clearer signage, and safer walking routes. We also want to work closely with the community and the council to help create more positive activities for young people, which can help reduce anti-social behaviour.

  • No - Raven is not involved in the on-going planning applications or works at Shelvers Way.

Housing

  • There will be a range of home sizes and types, we’ll be working closely with Reigate and Banstead Borough Council to ensure the new homes reflect local housing needs and help reduce the housing waiting list. Current evidence shows a particular need for more family homes. Although at this proposal stage, it’s too early to know the exact mix, new homes are likely to include a mix of 1, 2 and 3 bedroom flats and 3 and 4 bedroom houses. 

  • The existing buildings have a mix of overall sizes and room layouts. The new homes will meet or exceed modern space standards. They will have well-planned layouts; meaning rooms will be well-sized and practical, with improved storage to support everyday living.

  • Our guiding principle is to ensure there is no loss of affordable homes. Our proposal is to build a mix of new homes, including a combination of affordable rent, social rent and shared ownership.

  • Raven is committed to creating high-quality, new homes that meet or exceed modern space standards. The new homes will be energy efficient and fit for the future:

    • Well insulated homes designed to provide year-round comfort, are quieter and improve energy performance

    • Windows designed for ventilation and to reduce overheating in summer

    • Private outside space (balcony or garden) to all new homes.

  • Yes, we presented a first look at the housing plans and indicative home sizes at our public engagement events in March 2026. These can be found on this website:

    Indicative artist impressions of the proposed design for each area are available on the Emerging Proposals page. 

    Indicative home sizes and layouts are also set out on the Emerging Housing Plans page, along with information on the materials palette being explored and the local context that will continue to guide the design. This will help ensure the new buildings are well integrated with the local area.

  • All new homes will have well-planned layouts; meaning rooms will be well-sized and practical, with improved storage to support everyday living.

     Smaller homes, like one bedroom flats, usually have a combined kitchen, dining and living area, creating a sociable and welcoming heart of the home. Larger homes often include a separate kitchen and dining area, or a combined living/dining space, giving more flexibility while providing generous space, natural light, and comfort for everyday family life.

    We are listening to feedback and recognise that residents have different priorities and preferences when it comes to layouts. We are continuing to consider how these can be reflected as the plans develop.

Landscape and Wildlife

  • No - the new homes we’re proposing will be built on Raven Housing Trust land.

    We will be looking to make improvements to the surrounding landscape at Pitwood Green and Burgh Heath, such as better lighting, seating, and walk-and-play areas.

  • Improvements to the landscape form an important part of our proposals. We want every resident to have access to green space and a connection with nature.

    We'll be working with ecology consultants to ensure our plans deliver a Biodiversity Net Gain. This includes more native planting, bee-friendly species and a sustainable approach to landscaping. Drainage systems will also be designed to support wildlife while managing surface water effectively.

  • The emerging design has been carefully developed to retain as many existing trees and green spaces as possible. Options have been explored to minimise removal, and any loss will be kept to an absolute minimum while enabling the delivery of new homes.

    Our approach to the landscape is focused on enhancing biodiversity and strengthening green connections across the area. We aim to link existing pockets of local woodland with new street trees and planting where possible. We are also looking to provide areas of wildflower meadow and additional habitats designed to support wildlife. 

    We are working closely with ecologists and arboriculturists throughout the design process. All final reports and supporting documents will be submitted as part of the planning application and will be publicly available on the Council’s planning portal.

  • We are very supportive of measures that help protect and encourage local wildlife. We’ve previously worked with the Swift Protection Association in Banstead and have installed exterior nest boxes and Swift bricks on other Raven homes. We’ll certainly look to do the same in Preston, and will also explore bat bricks, bat plates or similar features where appropriate. These are now a common feature in new build design and form part of our wider commitment to supporting biodiversity across our developments.

Parking

  • Yes - each new home will have a minimum of one parking space.

  • It’s too early in the process to be able to answer this question. We’re still looking at the options that would create the best shopping and retail space for the community.

  • Yes – it’s now a requirement for new developments to include electric vehicle (EV) charging points, so these will be built into the designs.

Resident Support & Community Engagement

  • The proposal is to build in phases, this means that for most people, their new home will be built before their existing home is demolished. We want to keep the community together and for people to only have to move once, if at all possible.

    The exception to this is Merland Green, as this is planned to be redeveloped first.

  • Although our proposal is to begin with Merland Green, it’s important to remember that works won’t begin for around 2 – 3 years . We’re already speaking to all residents at Merland Green to talk through their individual options and make sure they get all the support they need from our Raven teams.

  • No – we will continue to maintain all our Raven homes, whether or not they are included in the redevelopment proposals. We’ll continue to fix repairs when you report them, carry out our usual stock condition surveys (where we visit your Raven home every five years, to check what work needs carrying out), and we’ll also continue to maintain the open and shared spaces we own. We’re aware of existing issues such as anti-social behaviour, fly-tipping, and dog fouling, and we’ll continue to tackle these.

  • Raven owns and maintains over 1,000 homes in Preston. We’re committed to ensuring homes are fit for the future and investing in shared spaces that help create safe, secure neighbourhoods that everyone can be proud to call home.

    While improvements to the homes we own will directly benefit Raven customers, our work to enhance the wider neighbourhood – including open spaces and amenities – will bring lasting benefits to everyone who lives here.

    While Raven is leading this work, we are working with our partners, including Reigate and Banstead Borough Council, Surrey County Council and service providers in the area, to deliver improvements that reflect what matters most to all who live here.

  • We plan to consult with the community, including community groups and local organisations, regularly over the coming months. We will do this with letters, flyers, newsletters, in-person events, surveys and updates via the project website, and through one-to-one meetings where appropriate. We are committed to regular contact and information sharing.

  • We are encouraging all residents in the area to share their views - You know your neighbourhood better than anyone. That’s why it’s so important you share your day-to-day experiences – what works, what doesn’t - so future plans are rooted in real needs, not assumptions.

    You can share your views and give us your feedback by coming to one of our pop-up events or by contacting the project team, email: community@prestontadworth.co.uk or call: 01737 944 779.

    For specific Raven property-related queries, please visit myraven.ravenht.org.uk,

    call 0300 123 3399 or email raven@ravenht.org.uk.

Timeline and next steps

  • As we are at an early stage, timescales are not yet finalised but we don’t expect redevelopment work to start for at least two years. Building works will be staggered over a number of years, this approach means:

    • The number of residents and businesses experiencing disruption at any one time is minimised.

    • New homes are ready before the next phase, helping keep the community together.

    • Shops will remain available throughout, as the new local centre at Merland Green will open before Marbles Way shops are redeveloped.

    You can find more information on the proposed development phasing on our Timeline page, here.

  • While the proposals are still emerging and will continue to be consulted on as the designs progress, they are based on what we believe is a realistic and achievable way forward within the constraints of the site, funding and planning requirements.

    • Final decisions will be subject to Raven Board approval ahead of any planning application

    • Pending planning permission being granted, construction would not begin on the first phase for at least two years

    • The redevelopment would take place in phases across a number of years, with the current proposed programme being approximately 12 years for completion

    • We will continue to work closely with the community as the proposals develop, with ongoing events and engagement opportunities planned

    • Directly affected residents and business owners are being fully supported throughout the process.

  • We’re working on the assumption that it will not. There remains strong political support, particularly from Labour, to continue delivering affordable housing, and it’s not expected that any local government restructure would impact that priority.

    As the process develops, we’ll continue our regular conversations with Reigate and Banstead Borough Council and Surrey County Council. If it looks like there may be any significant impact on the planning application or timescales, we’ll keep residents and stakeholders informed.