We’re continuing the conversation about the homes we own in the Preston area and the outdoor spaces enjoyed by the wider local community. This is a second round of engagement, which builds on feedback we received in August and September 2024, when we met members of the local community at pop-up events and sent newsletters to nearly 5,000 addresses asking how our customers and non-Raven residents feel about their homes and neighbourhood.

Feedback from this exercise was insightful, and we’re now moving into the next phase of engagement. This time, we’d like to gain a deeper understanding of your priorities, with an eye on what improvements we could make both now and in the longer-term. This means reviewing the condition of homes, outdoor spaces and how the neighbourhood works for the people who live here. We are committed to listening, learning and working with you to shape a plan for improvement built on your priorities.

Together with your feedback we’ll explore what’s practical and possible to ensure we focus on the areas that will have the biggest impact and create meaningful change for the community.Description text goes here

We’re completing a review of all Raven homes in the Preston area. Together with your feedback, we’ll explore what’s practical and possible when it comes to making improvements. We know we won’t be able to do everything, and there will be choices to make. However, we are committed to focusing on the areas that will generate the biggest impact and create meaningful change for our customers.

We know that some of our older homes were built to standards of their time, which may fall short of today’s expectations. As building regulations have improved over the years, some homes may now face challenges like poor ventilation, limited insulation or older heating systems. Our focus will be on addressing these challenges and exploring the best options to boost energy efficiency, comfort and affordability. We also want to ensure we can meet our sustainability and net-zero commitments:

· All Raven homes to achieve an EPC rating of C or above by 2030

· Aim to achieve Net Zero Carbon by 2050.

NOTE: Our Net Zero and EPC goals adhere to targets set by the Government. While it is our aim to achieve these, it should be noted that they could change depending on ongoing Government reviews and assessments. We will continue to base our targets on those set by the Government; however, Raven is committed to providing homes that are comfortable, cheaper to run and fit for the future.

Raven owns and maintains over 1,000 homes in Preston. We’re committed to ensuring homes are fit for the future and investing in shared spaces that help create safe, secure neighbourhoods that everyone can be proud to call home.

While improvements to the homes we own will directly benefit Raven customers, our work to enhance the wider neighbourhood – including open spaces and amenities – will bring lasting benefits to everyone who lives here.

While Raven is leading this work, we are working with our partners, including Reigate and Banstead Borough Council, Surrey County Council and service providers in the area, to deliver improvements that reflect what matters most to all who live here.

It’s too early to say at this stage. The purpose of our July engagement and feedback survey is to understand your priorities and aspirations and identify which areas - including the homes we own and local outdoor spaces - could benefit from improvement.

We will then review what is and isn’t possible. We know we won’t be able to do everything, and there will be choices to make. However, we are committed to focusing on what matters most to Raven customers and the wider community.

This is a long-term project, and investment will happen over time. Improvements will take place in stages — some may happen sooner, while others may take longer to plan and deliver. Your feedback will help shape both the short-term actions and longer-term investment priorities.

We plan to consult with the community, including community groups and local organisations, regularly over the coming months. We will do this with letters, flyers, newsletters, in-person events, surveys and updates via the project website (www.prestontadworth.co.uk), and through one-to-one meetings where appropriate. We are committed to regular contact and information sharing.

You can view our proposed timeline of engagement on the website.

We are encouraging all residents in the area to share their views - You know your neighbourhood better than anyone. That’s why it’s so important you share your day-to-day experiences – what works, what doesn’t - so future plans are rooted in real needs, not assumptions.

You can share your views and give us your feedback by coming to one of our pop-up events or by contacting the project team, email: community@prestontadworth.co.uk or call: 01737 944 779.

For specific Raven property-related queries, please visit myraven.ravenht.org.uk,

call 0300 123 3399 or email raven@ravenht.org.uk.